This probably only of interest to Aussie readers, but anyway…

I’ve ordered Anime from www.fbo.com.au a couple of times with no problems, but my last order never arrived. Talking to Lexie (spelling?) at FBO, it appears to have been delivered to our building, but where it went after that I don’t know.
Strictly speaking, this probably isn’t FBO’s problem. They could probably have legally said “tough” and I’d have been out of pocket. But, they have ensured that they will be my first stop for buying DVD’s in future. They are resending my entire order at no charge!

Problems occur, but a company that thinks like this will always get my recommendation.